CUSTOMER SERVICE

• Visit foodlion.com and sign in to your MVP Account (or create a new account).

• Once you're logged in, click the link to "Shop & Earn" found under the "Savings" tab.

• First time users will see a brief tutorial banner above their offer catalog.

• Everyone else will immediately see their available offers.

• Offers will automatically be loaded to your MVP card and purchases will automatically be contributing to the thresholds.

Shop & Earn can be found under the "Savings" tab or directly at www.foodlion.com/shopandearn

• Offers will automatically be loaded to your MVP card when you visit the Shop & Earn page.

• Earn rewards before the 1st of the following month when the rewards refresh to a new set.

• You have until the end of following month is over to redeem rewards – check your "Wallet" for the balance.

• Once earned, rewards will be redeemed on the next shopping trip with your MVP card.

• Progress for each offer can be tracked at foodlion.com.

• Food Lion offers targeted offers for items that you already purchase each month!

• The offers available to load on your MVP card will be personalized for your shopping needs.

• Ensure you use the same Alternate ID and MVP card for every transaction.

• If you use your Alternate ID, you will find the MVP card associated with it at the bottom of the receipt.

• If you need to update your information, please contact Consumer Relations at 1.800.210.9569.

• Visit Foodlion.com and login to your online account (or sign up for a new account). 

• Click on your name to view your personal information. 

• The pencil will indicate where you may "Edit" your account information, communication preferences and your favorite Food Lion. The MVP Account Number will also be displayed for viewing only. 

• If you are unable to change this information, please contact Consumer Relations at 1.800.210.9569

• Shop & Earn available balance is displayed in "My Wallet". 

• The rewards earned during the month will be available from the moment the reward was earned through the following month – giving you a maximum of 60 days and a minimum of 30 days to use Shop & Earn rewards. 

• Shop & Earn rewards are redeemed automatically on the next shopping trip. 

• Each Shop & Earn reward is offered once for the entire month. 

• If the reward is earned in the first week of the month, it will then be marked as redeemed at the next visit and will be viewable in "My Wallet".

• See Store Manager for assistance. 

• Please login to your MVP Account to verify information is correct. 

• If you need additional assistance, you may contact Consumer Relations at 1.800.210.9569

• Food Lion offers targeted offers for items that you already purchase each month! 

• The offers available to load on your MVP card will be personalized for your shopping needs. 

• Every 1st of the month there will be new offers provided to each Shop & Earn user. 

• Those offers are available to each user to work towards the threshold of the reward until the end of that month.